Return and Refund Policy

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At DentimPro.com, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy from the date of delivery. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.

You must provide proof of purchase (order number or receipt).

Only regular-priced items may be refunded. Sale items are non-refundable.

3. How to Request a Return

To initiate a return, please contact us at:

 Email: support@dentimpro.com

Include your:

Full name

Order number

Reason for return

We will respond within 2–3 business days with instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

A refund will be issued to your original payment method within 5–10 business days.

Shipping charges are non-refundable (unless the return is due to our error).

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with:

Your order number

Description of the issue

Clear photos of the item and packaging

We will replace the item or issue a full refund.

Contact us at support@dentimpro.com 

7. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of any product that has been opened, used, or tampered with unless the item was defective or damaged on arrival.

8. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company (it may take time before your refund is officially posted).

If you’ve done all of this and still have not received your refund, contact us at support@dentimpro.com

 Last updated: 16 July 2025